Our return policy complies with the Consumer Protection Act (CPA) of South Africa.

 

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Returns

You may return unused products within 7 days of delivery if:

• the product is defective
• the product was damaged during shipping
• the incorrect product was delivered

Products must be returned in their original packaging.

 

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Refunds

If a return is approved, we will issue a refund to the original payment method within 7–10 business days after receiving the returned item.

 

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Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• opened haircare products
• used cosmetic products

unless the product is defective.

 

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5. Cookie Policy

Our website uses cookies and similar technologies.

Cookies help us:

• remember your preferences
• analyse website traffic
• improve website functionality
• measure marketing performance

You may disable cookies through your browser settings.

 

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6. POPIA Compliance Notice

Zamata Cosmetics processes personal information in accordance with the Protection of Personal Information Act (POPIA).

We commit to:

• processing personal information lawfully and transparently
• collecting only necessary information
• protecting personal information with appropriate safeguards
• respecting the rights of data subjects.

For privacy-related requests please contact:

info@zamatacosmetics.com

 

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7. Children’s Privacy

Our website and products are intended for individuals over the age of 18.

We do not knowingly collect personal information from children under 18.

If such information is identified, it will be deleted.

 

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8. Contact Information

For any questions regarding these policies please contact:

Zamata Cosmetics (Pty) Ltd
Email: info@zamatacosmetics.com